POLICIES
Refunds & Exchanges
All purchases are final. Once a transaction has been completed, no refunds will be issued. Design purchases cannot be exchanged for other designs. If you are dissatisfied with your design after multiple revisions, no refunds will be provided for the design or any revisions paid for. Additional revisions can be purchased, but if the design still does not meet your expectations after these changes, no refunds will be granted. All orders are delivered digitally via email unless printing services are purchased.
Shipping Policy
Once a package is shipped via USPS, we no longer have control over its delivery. For assistance in locating your package, please contact USPS customer support at 1-800-275-8777.
Time Frame & Turnaround Time
Design completion times range from 2 to 6 weeks, depending on the scope of the project, unless a rush fee is paid. Completion dates are subject to change in the event of an increase in orders or unforeseen technical issues. All turnaround times are calculated in business days (Monday through Friday).
• Logo Design: 2-3 weeks
• E-Flyer Design: 2-3 weeks
• Website Design: 2-4 weeks
• Package Deals: 2-6 weeks
• Social Media Management Content: Weekly basis
Logo Development
The drafting process includes 3-4 logo style options for you to choose from. You are entitled to 2 free revisions on the draft you prefer. Please note that changes can only be applied to one draft at a time; you must select the version you wish to modify. Additional changes or logo styles can be purchased for $15.00 for every 3 additional drafts or changes: [Additional Drafts Purchase Link].
Color Changes
If you wish to change the color scheme from the original one specified in your order, a color change fee will apply: [Color Change Purchase Link].
Design Finalization
Once a design is finalized, no further changes can be made. To make additional changes to a finalized design, a new design purchase is required.
Forced Finalization
You will have 48 hours to respond to your drafts before they are considered finalized and sent to you. This ensures a quicker turnaround on all orders. If no response is received within 1 week, the project will be considered abandoned and will incur a $100 reopening fee. For projects abandoned for 2 weeks or longer, a $150 reopening fee will apply. If the price of the project has changed since abandonment, you will need to pay the difference before work can resume.
Communication & No Response Policy
Failure to respond within 48 hours of receiving a design draft will result in the design being forced finalized. If you later request changes to a forced-finalized design, you may purchase additional revisions at $15.00 for every 3 revisions. If you purchase a service and fail to respond to follow-up emails or inform the designer of any delays in providing necessary information, the project will be considered abandoned. Once a project is abandoned, it cannot be reopened without a reopening fee, and the original payment cannot be applied to another project. No refunds will be issued.
Rush Fees
If you require your design to be completed sooner than the standard 2-4 week timeframe, a rush fee can be applied. For a 24-hour rush fee, all required information must be submitted within 2 hours of purchase or during checkout. Failure to do so may result in delays. All rush fees are non-refundable.
Prohibited Content
Ash Graphixx does not provide design services for gang-related, demonic, provocative designs (including nudity), or any content deemed inappropriate. If your design falls into one of these categories, you will receive a full refund.
Submitting Design Requests
When submitting an order, please include all relevant details you wish to have incorporated into your design. After submission, no changes, additions, or deletions can be made to the details provided.
Freestyle Designs
If you purchase a freestyle design, please be aware that your vision may not align with the final product, as freestyle designs involve minimal input from you. If you do not like the design created, you may purchase revisions, but no refunds will be issued.
Designer Rights
As the designer, I reserve the right to:
• Post any work created on my website or social media accounts.
• Refuse services to any client at my discretion.
• Adjust pricing for services as needed.
• Modify these policies as required to ensure they remain up to date and relevant.