Social Media Management Policy & Terms and conditions

Social Media Management Services Policy and Terms & Conditions

1. Overview

 

This Social Media Management Policy outlines the rules and guidelines that govern the services we provide to our clients. Our aim is to deliver professional, ethical, and effective social media management solutions that align with your business goals while maintaining high standards of conduct, transparency, and accountability.

2. Authority & Responsibilities

Ash Graphixx is not in partnership or responsible for any pictures or advertisements with your company, your company is it's own entity and hold full ownership and responsibility of anything posted or deleted from your social media pages. Your company operates and has full authority to remove, and add any content but is recognized only in your company’s name and not Ash Graphixx. When booking Social Media Management with Ash Graphixx please note the following:

Ash Graphixx is NOT responsible for and does NOT post any content that contains any form of nudity. 

Ash Graphixx is NOT responsible for and does NOT post any content that contains any form of violence or anything that promotes violence.
Ash Graphixx is NOT responsible for posting any content outside of the said agreement that reflects that package chosen.

3. Client Responsibilities

Clients are expected to:

   •    Provide accurate and timely information regarding their business, products, or services.

   •    Grant us the necessary permissions to access social media accounts, pages, or profiles for management purposes.

   •    Approve or reject content in a timely manner (within [Insert number of days] business days).

   •    Ensure that all content provided by the client complies with legal and ethical standards, including copyright laws and industry regulations.

   •    Communicate openly about expectations, goals, and feedback to ensure the success of social media campaigns.

 

4. Content Approval Process

 

   •    We will present all content to be posted on social media platforms for client approval before publishing.

   •    Content is subject to revisions based on client feedback. The revision process may be limited to a certain number of iterations depending on the terms of the contract.

   •    Final approval must be given within 2 business days to avoid delays in scheduling posts.

 

5. Confidentiality

 

We understand that the client’s social media strategy, content, and business information are sensitive. All client information and data will be kept confidential and used solely for the purpose of social media management. We will not share your private business information with third parties without your explicit consent.

 

6. Pricing and Payment

Payments for services are due on a monthly basis and must be made in full prior to the commencement of work for the upcoming month. An invoice will be issued on the 1st of each month. Failure to submit payment by the due date will result in an immediate suspension of social media management services for your account until payment is received.

 

7. Post Frequency and Platforms

 

   •    We will manage a pre-determined number of posts per week or month as agreed in the contract.

   •    Social media platforms covered will be discussed with the client during the onboarding process, and any platform additions or deletions will be reviewed on a case-by-case basis.

 

8. Revisions and Modifications

 

We aim to deliver high-quality content and services. Should revisions be necessary, clients can request up to 5 revisions per piece of content, with additional revisions subject to extra fees.

 

9. Performance and Reporting

 

We provide regular reports on the performance of your social media profiles, including engagement, growth, and other KPIs (Key Performance Indicators) as agreed upon in the service contract. Reports will be provided on a monthly basis and will include insights and recommendations for improving results.

 

10. Termination and Refund Policy

 

   •    Either party may terminate the agreement with 2 day written notice.

 

11. Compliance with Social Media Platform Guidelines

 

We will adhere to the rules and regulations of each platform (e.g., Facebook, Instagram) and will ensure that all content posted complies with their terms of service, community guidelines, and advertising policies.

 

12. Indemnification

 

The client agrees to indemnify and hold harmless Ash Graphixx LLC, its employees, and agents from any legal action, claim, or damage arising out of the content provided by the client, including copyright infringement, defamation, or any violation of laws or regulations.

 

13. Limitation of Liability

 

While we will make every effort to provide high-quality services, Ash Graphixx is not responsible for any loss of business or reputation, or any other financial loss that may arise directly or indirectly from the social media activities performed on the client’s behalf.

 

14. Dispute Resolution

 

In the event of a dispute, both parties agree to first attempt to resolve the matter through direct negotiation. If the dispute cannot be resolved, the parties agree to seek mediation before pursuing other legal avenues.

 

15. Amendments

 

We reserve the right to amend this policy as necessary to reflect changes in our business operations, industry standards, or legal requirements. Clients will be notified of any major changes.

 

By entering into an agreement with Ash Graphixx, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.

 

By engaging in our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.