Policies
Refunds & Exchanges
All purchases areΒ final. Once a transaction has been completed,Β no refundsΒ will be issued. Design purchases cannot be exchanged for other designs.Β If you are unsatisfied with your design after multiple revisions, no refundsΒ will be issued for the design or any revisions paid for. Additional revisions can be purchased, but if the design still does not meet your expectations after these changes,Β no refundsΒ will be granted. All orders are delivered digitally via email unless printing services are purchased. By purchasing on the site you agree with ALL policies on the site.
Shipping Policy
Once a package is shipped via USPS, we no longer have control over its delivery. For assistance in locating your package, please contact USPS customer support atΒ 1-800-275-8777.
Time Frame & Turnaround Time
Design completion times range fromΒ 2 to 6 weeks, depending on the scope of the project, unless a rush fee is paid. Completion dates are subject to change in the event of an increase in orders or unforeseen technical issues. All turnaround times are calculated inΒ business daysΒ (Monday through Friday).
β’ Logo Design: 2-3 weeks
β’ E-Flyer Design: 2-3 weeks
β’ Website Design: 2-4 weeks
β’ Package Deals: 2-6 weeks
β’ Social Media Management Content: Weekly basis
It is recommended that you purchase your designs in advance based upon how soon you will need them back in order to avoid additional rush fees. Rush fees are recommended if you have a project deadline or launch date.Β
Logo Development
The drafting process includes 3-4 logo style options for you to choose from. Unless you have a specific design request (sketches, precise vision. Then you may only receive one draft that is closest to specifically what you asked for.) You are entitled to 2 free revisions on the draft you prefer. Please note that changes can only be applied to one draft at a time; you must select the version you wish to modify. Additional changes or logo styles can be purchased forΒ $15.00Β for every 3 additional drafts or changes: [Additional Drafts Purchase Link].
Color Changes
If you wish to change the color scheme from the original one specified in your order, aΒ color change feeΒ will apply: [Color Change Purchase Link].
Design Finalization
Once a design is finalized,Β no further changesΒ can be made. To make additional changes to a finalized design, a new design purchase is required.
Forced Finalization
You will haveΒ 48 hoursΒ to respond to your drafts before they are consideredΒ finalizedΒ and sent to you. This ensures a quicker turnaround on all orders. If no response is received withinΒ 1 week, the project will be consideredΒ abandonedΒ and will incur aΒ $100 reopening fee. For projects abandoned forΒ 2 weeks or longer, aΒ $150 reopening fee will apply. If the price of the project has changed since abandonment, you will need to pay the difference in addition to the reopening fee before work can resume.
Communication & No Response Policy
Failure to respond withinΒ 48 hoursΒ of receiving a design draft will result in the design beingΒ forced finalized. If you later request changes to a forced-finalized design, you may purchase additional revisions atΒ $15.00 for every 3 revisions. If you purchase a service and fail to respond to follow-up emails or inform the designer of any delays in providing necessary information, the project will be considered abandoned. Once a project is abandoned, it cannot be reopened without aΒ reopening fee, and the original payment cannot be applied to another project. No refunds will be issued. Emails and messages are likely to ONLY be responded to during business hours!
Rush Fees
If you require your design to be completed sooner than the standard 2-6 week timeframe, a rush feeΒ can be applied. For aΒ 24-hour rush fee, all required information must be submitted withinΒ 2 hoursΒ of purchase or during checkout. Failure to do so may result in delays.Β All rush fees are non-refundable.
Prohibited Content
Ash Graphixx does not provide design services forΒ gang-related,Β demonic,Β provocativeΒ designs (including nudity), or any content deemed inappropriate. If your design falls into one of these categories, you will receive aΒ full refund and services will be denied.
Submitting Design Requests
When submitting an order, please includeΒ all relevant details you wish to have incorporated into your design. After submission, no changes, additions, or deletions can be made to the details provided unless it is sent before project has been started on.
Freestyle Designs
If you purchase aΒ freestyle design, please be aware that your vision may not align with the final product, as freestyle designs involve minimal input from you. If you do not like the design created, you may purchase revisions, butΒ no refundsΒ will be issued.
Designer Rights
As the designer, I reserve the right to:
β’ Post any work created on my website or social media accounts.
β’ Refuse services to any client at my discretion.
β’ Adjust pricing for services as needed.
β’ Modify these policies as required to ensure they remain up to date and relevant.
Project information requests:
Please note that it is recommended that project information be submitted in a timely manner. The longer it takes for the project information to be submitted a delay is likely to occur. Please note that the turnaround time will begin once ALL of the project information is submitted.Β
Hours of Operation:
Ash Graphixx is open Tuesday, Thursday, and Friday from 9:30am-4:30pm
Please note that on these days specifically is when projects will go out, emails will be responded to, and consultations can be scheduled.
Ash Graphixx is closed Monday, Wednesday, Weekends, and ALL Major Holidays
(Please note that it is less likely that you will receive a email response or a project on days that Ash Graphixx is CLOSED.)
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Consultations:
All Consultation calls require booking in advance. All calls regarding projects must be booked through the website.
Social Media Management Policy
Social Media Management Services Policy and Terms & Conditions
1. Overview
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This Social Media Management Policy outlines the rules and guidelines that govern the services we provide to our clients. Our aim is to deliver professional, ethical, and effective social media management solutions that align with your business goals while maintaining high standards of conduct, transparency, and accountability.
2. Authority & Responsibilities
Ash Graphixx is not in partnership or responsible for any pictures or advertisements with your company, your company is it's own entity and hold full ownership and responsibility of anything posted or deleted from your social media pages. Your company operates and has full authority to remove, and add any content but is recognized only in your companyβs name and not Ash Graphixx.Β When booking Social Media Management with Ash Graphixx please note the following:
Ash Graphixx isΒ NOTΒ responsible for and doesΒ NOTΒ post any content that contains any form of nudity.Β
Ash Graphixx isΒ NOTΒ responsible for and doesΒ NOTΒ post any content that contains any form of violence or anything that promotes violence.Ash Graphixx isΒ NOTΒ responsible for posting any content outside of the said agreement that reflects that package chosen.
3. Client Responsibilities
Clients are expected to:
Β Β β’Β Β Β Provide accurate and timely information regarding their business, products, or services.
Β Β β’Β Β Β Grant us the necessary permissions to access social media accounts, pages, or profiles for management purposes.
Β Β β’Β Β Β Approve or reject content in a timely manner (within [Insert number of days] business days).
Β Β β’Β Β Β Ensure that all content provided by the client complies with legal and ethical standards, including copyright laws and industry regulations.
Β Β β’Β Β Β Communicate openly about expectations, goals, and feedback to ensure the success of social media campaigns.
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4. Content Approval Process
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Β Β β’Β Β Β We will present all content to be posted on social media platforms for client approval before publishing.
Β Β β’Β Β Β Content is subject to revisions based on client feedback. The revision process may be limited to a certain number of iterations depending on the terms of the contract.
Β Β β’Β Β Β Final approval must be given within 2 business days to avoid delays in scheduling posts.
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5. Confidentiality
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We understand that the clientβs social media strategy, content, and business information are sensitive. All client information and data will be kept confidential and used solely for the purpose of social media management. We will not share your private business information with third parties without your explicit consent.
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6. Pricing and Payment
Payments for services are due on a monthly basis and must be made in full prior to the commencement of work for the upcoming month. An invoice will be issued on the 1st of each month. Failure to submit payment by the due date will result in an immediate suspension of social media management services for your account until payment is received.
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7. Post Frequency and Platforms
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Β Β β’Β Β Β We will manage a pre-determined number of posts per week or month as agreed in the contract.
Β Β β’Β Β Β Social media platforms covered will be discussed with the client during the onboarding process, and any platform additions or deletions will be reviewed on a case-by-case basis.
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8. Revisions and Modifications
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We aim to deliver high-quality content and services. Should revisions be necessary, clients can request up to 5 revisions per piece of content, with additional revisions subject to extra fees.
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9. Performance and Reporting
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We provide regular reports on the performance of your social media profiles, including engagement, growth, and other KPIs (Key Performance Indicators) as agreed upon in the service contract. Reports will be provided on a monthly basis and will include insights and recommendations for improving results.
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10. Termination and Refund Policy
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Β Β β’Β Β Β Either party may terminate the agreement with 2 day written notice.
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11. Compliance with Social Media Platform Guidelines
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We will adhere to the rules and regulations of each platform (e.g., Facebook, Instagram) and will ensure that all content posted complies with their terms of service, community guidelines, and advertising policies.
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12. Indemnification
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The client agrees to indemnify and hold harmless Ash Graphixx LLC, its employees, and agents from any legal action, claim, or damage arising out of the content provided by the client, including copyright infringement, defamation, or any violation of laws or regulations.
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13. Limitation of Liability
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While we will make every effort to provide high-quality services, Ash Graphixx is not responsible for any loss of business or reputation, or any other financial loss that may arise directly or indirectly from the social media activities performed on the clientβs behalf.
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14. Dispute Resolution
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In the event of a dispute, both parties agree to first attempt to resolve the matter through direct negotiation. If the dispute cannot be resolved, the parties agree to seek mediation before pursuing other legal avenues.
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15. Amendments
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We reserve the right to amend this policy as necessary to reflect changes in our business operations, industry standards, or legal requirements. Clients will be notified of any major changes.
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By entering into an agreement with Ash Graphixx, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.
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By engaging in our services, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy.